Complaints

We regret deeply that you are in some way unhappy with the service that we provide.

We strive at all times to provide the highest level of service to all our clients and we welcome any and all critiscism as a way of improving what we do.

Filing a Complaint

Havant & District CAB Complaints process

If any person expresses any dissatisfaction with the CAB service, they should be invited to enter into the complaints procedure.

Leaflets giving details of the procedure are available in the waiting room of each bureau.

All complaints should be passed initially to the District Manager, who will initiate an investigation and inform the client in writing of the outcome and offer of further procedures available to them.

A log of complaints is kept by the District Manager and once a year the Trustee Committee reviews the number and nature of complaints received.